Delivery & Payment

General Delivery Policy:
  • $6.99 delivery within Edmonton, Alberta
    • Includes surrounding cities (Sherwood Park, St. Albert, Beaumont, Leduc)
    • Additional fees for extended area (Spruce Grove, Fort Saskatchewan, Stony Plain, Nisku, Devon) about $1 per km outside Edmonton. Rush orders are not available to these locations.
    • Shipping charges from third-party shippers are additional when shipping to other cities
  • No minimum order
    • Some promotional offers may require a minimum order to benefit from the promotion
  • Delivery between 9:00 am to 9:00 pm, Monday through Friday
    • Closed for Christmas and New Year's
    • We will call to confirm your available hours
  • Shopping and delivery to your lobby or door
    • Additional charges may apply for long flights of stairs
  • Additional charges for heavy items, recycling fees, bottle deposits, etc. are included in the item price, as stated on the item
  • Contactless (leave at door) delivery is only available for pre-paid orders
  • Rush orders are only available for Sholo members
Delivery and Payment

General Payment Policy:

  • Pre-payment by credit card (or other expedited payment during online checkout) is preferred
    • Your credit card is secured by Shopify's payment system, which uses the highest level of security
    • We place a hold on the order amount when you order
    • We charge the card when the order is delivered, only for items which are delivered
    • Pre-paid orders are eligible for contactless (leave at door) delivery
    • If you run into any technical issues when pre-paying, please let us know
    • Card number, cardholder name, expiry date, CVV, and billing postal code are required by Shopify to complete card orders
  • We also accept Cash on Delivery (COD)
    • Please have payment ready upon delivery
    • Due to health and safety concerns, please place cash in a sealed Ziploc bag
    • Available for Edmonton and surrounding cities only
  • Interac e-Transfer online payment is available for Sholo members
    • Check with your bank if they will charge you any fees for using Interac e-Transfer
    • Payment must be made before delivery or upon delivery
    • Let us know you'd like to pay by e-Transfer and we'll send you the payment email address
    • You'll need to let us know the security answer used when you send our payment
    • It takes about 2-5 minutes to confirm the payment goes through, and then we'll complete the delivery

Updated: October 3, 2020